Handheld Media Privacy Policy
1. Introduction
The privacy of those using our services is very important to Handheld Media and we have implemented policies and procedures to protect the privacy of your data. This Privacy Policy explains what kinds of information we retain, how it may be used or disclosed and your rights in relation to it.
The provision of personal information assists Handheld Media to deliver our services to you.
The information that may be collected by Handheld Media includes but may not be limited to:
- Name & Contact details, including postal address, telephone and email addresses;
- Other details relating to the company or organisation that the user is an employee of, or is administering the Handheld Media account on behalf of.
Handheld Media collects information from users in various ways, including but not limited to:
- collected online via our website www.handheld-media.com;
- posted to our offices; and
- collected over the telephone.
Handheld Media is the sole user of the information collected from our customers.
Handheld Media do not use, share, sell or rent this information in any way subject to the exceptions outlined in this statement.
2. Cookies
Handheld Media's website uses cookies. These gather certain information such as IP address and number and frequency of visitors.
A cookie is a small file stored on a user's hard drive containing generic information about the user, but does not contain any personally identifiable information.
Handheld Media reserves the right to use this information to provide you with the services that you have requested.
Handheld Media does not share, sell or rent this information in any way subject to the exceptions outlined in this statement.
To learn more about cookies and how to reject them, visit www.aboutcookies.org. Rejection of cookies will not prevent you from using most of the features on the website.
3. Account Holders & Trial Accounts
In order to set up an account or to use a trial account for services offered by Handheld Media, all users are required to first complete an online registration form or provide some personal information to a member of the Handheld Media team via the phone.
The information collected during this process is used to set up the users account and to provide the user with the services that they have expressed an interest in.
4. Collection of Information
Handheld Media collects information from users in order to provide our SMS services, and to perform related administrative and billing support.
In addition to the sources of information referred to above, Handheld Media may also collect information relating to the use of our services, in order to further enhance the performance and development of our SMS products.
5. Message Content
Handheld Media stores the content of the messages sent by all users. This information is treated as strictly confidential and is not accessible by other users, or by Handheld Media staff members without the prior consent of the account holder.
6. Disclosure of Information
Handheld Media treats information collected from users as strictly confidential.
However, information may be disclosed in the following circumstances:
- where the user has consented to disclosure in writing;
- where Handheld Media is permitted or required to do so by law.
In addition, Handheld Media from time to time may use information collected to inform users about promotions, new services and features offered by Handheld Media.
However, Handheld Media will not provide such information to 3rd parties, and will only use the information to contact clients directly.
If you do not wish to receive any information relating to promotions, new services and features offered by Handheld Media, please contact Handheld Media support here.
7. Security of User Information
Handheld Media takes all reasonable steps to protect our users information from misuse, loss, unauthorised access, modification and disclosure.
However, Handheld Media users should note that the nature of the Internet is such that the security of information cannot be totally guaranteed.
In order for users to access accounts or modify or amend information online, users are required to log in using their unique user name and password provided to them when setting up their account.
It may be possible for third parties to view or otherwise use this information.
Handheld Media requests that its users take reasonable steps to protect their username and password information.
8. Consent and Amendments to Privacy Statement
By providing Handheld Media with information and using the services provided, users consent to the collection, use and disclosure of information in the manner described within this privacy statement or its subsequent amendments.
March 2009
Handheld Media
Albion House
113 Station Road
Hampton
Middlesex
TW12 2AL
0845 094 9745